DTour
Guest CRM

Hotel CRM System for Smarter Guest Management

Build Stronger Hospitality Relationships

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Guest Experience Manager

A Smarter CRM for the Hospitality Industry

The DTour Guest CRM serves as a complete guest experience manager, giving properties a unified place to store guest information, automate messages, create marketing campaigns, and track feedback.

By integrating with existing systems, it helps teams deliver personalized experiences at scale—without adding workload.

👤
Guest Profiles
⚡
Automation
📢
Marketing
⭐
Feedback

Build Relationships. Secure Revenue.
The Complete Guest Journey.

The Guest CRM integrates seamlessly with our Payment and Gateway page ↗ through reliable online billing software, enabling hotels to manage guest profiles, payments, and invoices in one streamlined system.

This connection helps ensure secure transactions, faster checkouts, and a smoother overall guest experience.

Core Functions of CRM

Powering personalized experiences at scale.

📂

Centralized Guest Data

360° Profile

One Profile for Every Stay

Collects details from PMS, Channel Manager, OTAs, and loyalty platforms into a single unified profile.

  • Understand guest preferences & stay patterns
  • Better service & informed decisions
🚀

Marketing Automation

Autopilot

Direct Booking Growth

Launch automated marketing flows using the journey builder that run on autopilot.

  • Welcome sequences & re-engagement messages
  • Follow-ups for incomplete bookings
🎯

Guest Segmentation

Targeting

Dynamic Categorization for Campaigns

Segment guests based on frequency, spending, location, and booking source.

  • Target business vs. leisure travelers
  • Highly personalized marketing offers
⭐

Reputation Management

Feedback

Unified Review Dashboard

Brings feedback from major review websites like Google Reviews into a single view.

  • Monitor guest sentiment centrally
  • Respond faster to improve ratings
👑

Loyalty Program Tools

Retention

Encourage Frequent Returns

Build customer loyalty and improve brand recall with structured rewards.

  • Point earning & redemption system
  • Exclusive member-only deals
🏷️

Upsell & Cross-Sell

Revenue +

Increase Per-Guest Revenue

Assist hotels in increasing revenue by automatically suggesting add-ons.

  • Early check-in / late checkout
  • Room upgrades & meal add-ons
📊

Analytics & Insights

Data-Backed

Smarter Operational Decisions

Dashboards for repeat guest ratio, lifetime value, and profitable cohorts.

  • Compare Direct vs. OTA performance
  • Optimize marketing strategies

Why Hotels Need Hotel CRM

A dedicated CRM system is becoming essential in the hospitality industry. Here's why:

🤝

Build Loyalty

Convert first-time guests into loyal customers. Personalized engagement strengthens relationships and builds long-term loyalty.

📉

Reduce OTAs

Reduce dependency on OTAs. With consistent direct communication, hotels nurture their own guest base.

💰

Increase Revenue

Upselling and targeted campaigns automatically boost income without additional manpower.

✨

Superior Experience

Deliver a superior guest experience. Guests feel recognized, valued, and better taken care of.

🏆

Stay Competitive

Hotels that understand and engage their guests outperform those that rely solely on traditional methods.

FAQ

Common questions about DTour Guest CRM.

Yes, it’s designed to support properties of all sizes—from small homestays to multi-property resorts.

DTour connects with major PMS providers and other key hospitality systems to ensure seamless data flow.

Yes, automated multi-channel messaging is available to engage guests via their preferred platforms.

Absolutely. DTour supports complex multi-property and multi-location setups required by government boards.

Ready to Increase Direct Bookings?

Give guests a faster, simpler, and more secure way to book directly with you.

👉 Book a Demo